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FAQ

Know Before You Go.

You’ve got questions and we’ve got answers. We have listed many of our top questions that are asked by guests prior to their arrival. Please do not hesitate to call us if you have any specific questions or need additional assistance.

Do you provide paper products & essentials?

Both Sunset Inn & 6West provide linens, bath towels and starter toilet paper, paper towel, dish washing liquid, shampoo and conditioner, soap. We also have a hair dryer and iron/ironing board or steamer in each room/cottage.

What time is check in?

Sunset Inn & Cottages: 1pm-4pm - Any guest arriving after hours will be set up with a lockbox code to access their room/cottage. Guests will be asked to come to the office the next morning to officially check in.

6West Beach Cottages: Anytime after 3pm- We do not have an office on site, while our property managers are always available. Guests will gain access to the lockbox code the morning of arrival for their stay.

What time is check out?

Sunset Inn & Cottages: 10am

6West Beach Cottages: 10am

A late check out can not be guaranteed, but we can do our best to accommodate guest who would like to extend their check out time. Please let us know as soon as possible if you would like a late check out.

Do you provide linens and towels?

Towels will be exchanged every 3-4 days. Linens are changed weekly for guests staying for longer duration.

Is there daily housekeeping?

Sunset Inn & 6West are vacation rental properties and do not provide daily housekeeping, while we are always available if you need additional assistance to your room. Please let us know if you would like daily service, which can be added and charged at check in. For long term guests, we provide a weekly linen change and quick tidy. Guests needing a deep clean during their stay would be charged an additional cleaning fee.

What if we need to cancel?

Reservations may be cancelled or changed by notifying Sunset Inn or 6West in writing at least 60 calendar days prior to your arrival date (“Cancellation Period”), whereas you may use your deposit towards a future stay. Deposits are nonrefundable, but may be used towards a future stay if reservation is canceled 60 days prior to arrival. In the event of cancellations or shortened stays made after the Cancellation Period, you will be responsible for the full amount of the total booking charges, conditions and restrictions may apply.

What if there a hurricane or severe weather during my trip?

Guests covered by travel protection insurance may be en-titled to a refund or partial refund in the event that the National Hurricane Center and our local governing officials issue a “Mandatory Evacuation” order for Treasure Island, & Madeira Beach, provided that you have purchased coverage before the storm was named. Any such refunds shall be subject to the terms, conditions and restrictions of the policy that you purchase. We do not provide refunds for cancellations or shortened stays due to actual or anticipated hurricanes, tropical storms or other inclement weather. Travel protection service is highly recommended and can be purchased directly from a number of reputable national providers including MH Ross, Alliance or TravelSafe.

When do I pay my deposit and remaining balance?

A 25% deposit is taken at the time of booking, while the remaining balance is due 30 days prior to arrival. You are welcome to pay off this balance prior to the due date by calling us at 727-420-8788. You will receive an automated email from us to please pay the remaining balance. Wedding and events will be charged the booking/event fee at the time of booking and may be asked to pay up to 50% at the time of booking.

What if we need to change our reservations dates?

If you need to change your reservation dates outside of 30 days, there will be no change fee. If moving reservation within 30 days or less of your arrival date, you may be subject to a rebooking fee.

I want to use a gift card, what next?

If you have received a gift card and would like to redeem for a stay at the Sunset Inn or 6West Beach Cottages, please call the property direct to book. Must meet minimum night stay requirements and must not go over the maximum occupancy for given rental.

What are the minimum stay requirements?

Most of our properties require a minimum stay of three (3) nights to (5) nights during our high season (February-March), but we make exception during midweek and slower months. Call us directly if you would like to see if we can offer a 1-2 night booking. Longer stays may be required during peak seasons and holidays.

What if I lose a key during my stay?

Guests will be given keys upon arrival. $50 will be charged to the credit card on file for any keys missing upon departure (which also includes the lockbox key).

What are the capacity of accommodations?

We restrict the maximum occupancy for each unit. Upon arrival if guests are over the occupancy, they may be asked to rent an additional room/cottage or will be charged an additional $25 a night per person.

Will I have a parking spot?

Each rental is designated 1 parking spot free of charge. Sunset Inn & 6West Beach Cottages are not responsible for damage or theft to vehicle while on property. Park at your own risk.

Can I use spray sunscreen inside?

Please do not use spray-on-sunscreen in any of our rooms or cottages. This will damage our floors and furnishings. You may be charged a fine for any damage upon your departure. Put your sunscreen on outside the room.

What if I lost something during a recent visit?

Please call us directly and we will do everything we can to return your lost item to you. Unless it a large item that will cost extra, we’ll take care of the shipping. We can not be responsible for any lost packages during shipping. If you would like us to send UPS instead of USPS or would like to pay for insurance, please let us know and we will make sure to do so upon shipping.

Which property is kid friendly?

Sunset Inn & Cottages is family friendly, while our sister property, 6West Beach Cottages, is an adult only property (18 and older). 6West does allow children when the entire property (all 6 cottages) are rented.

Do you have dog friendly cottages?

Sunset Inn & Cottages has 4 pet friendly cottages- Stone’s Throw, MacDill, Sunkissed & Vino Cottages. Absolutely no pets are allowed of any kind unless prior arrangements have been made with management. If you plan to stay in one of our dog friendly cottages, you must pay the nonrefundable pet fee. All papers with updates records need to be present at check in. Please note the county leash leash law is in effect and is enforced. You are required to clean up after your dog on site or you may be asked to leave without refund. If a pet is found in a room without managements prior knowledge, guest may be asked to pay the dog fee or will be asked to leave the property. We understand when guest love their pets so much they make them emotions support legal, while this does not waive the pet fee. 6West Beach Cottages is not pet friendly.

Can I smoke on property?

No smoking in our rooms, cottages or on the property at both Sunset Inn & 6West (including vaporizers). A $250-$500 may be charged to the credit card on file if smoke damage is done to any room or cottage. If guests are smoking on property in our courtyards, we may ask you to depart without refund. Please step off property to enjoy!

Can I host a wedding, special event or party on site?

If you wish to host a wedding reception or event on one of our properties, please call our office so we are able to assist you. We do host wedding receptions, family reunions and corporate events, while Sunset Inn & 6West staff need to know about the event at the time of booking. We do offer group discounts based on number of rooms/cottages needed. Use of the courtyard for special events may be reserved, but needs to be scheduled ahead of time with the entire property booked (or at least one entire side of the property). We charge a booking/event fee to all weddings and events held on property of $250-500 depending on the number of guests staying. House Party: If you reserve one of our cottages for a house party, you will not be allowed to check-in. A house party may be defined by a group that rents on of our properties to host a party that exceeds the maximum occupancy, while also having outside guests on site. If you have questions about this policy, please call our office.

Does your property have a pool?

6West Beach Cottages has a beautiful solar heated pool for guest use. Please do not use glass around the pool deck and no smoking inside the courtyard. Sunset Inn does not have a pool, but the St. Pete Community Pool is a few minutes away and we have a beautiful ocean steps away!

Can I bring my jet ski, campers or trailers?

Motorcycle, jet ski, RV’s and trailers are prohibited on both Sunset Inn & 6West properties as well as all side streets. Please make other arrangements if you will have any of these items with you during your stay. For boat trailers, we recommend the Madeira Beach Marina, which charges a small fee to keep your boat trailered in their parking lot.

Is there a telephone in the room/cottage?

Our rentals do not have a in-house phone. If you are an international travel and need assistance making a phone call, please let us know prior to your arrival.

Is there a dishwasher?

6West Beach Cottages are all equipped with dishwashers, while Sunset Inn has drying racks. Dishwashing liquid and dishwasher tablets are provided. Dish clothes are also provided.

Is there laundry onsite?

Sunset Inn & Cottages does have a laundry room on site for guest use. It is $2 to wash and dry, while we provide the detergent and dryer sheets. 6West does not have guest laundry.

Does my room/cottage have free WIFI?

Both Sunset Inn & 6West provide free high speed internet for guests use.

I’ve stayed with you before, do you offer returning guest rates?

We do offer discounts to our returning guests. Please call us directly to book and receive an extra special discount!

Do you offer baby equipment such as a crib, stroller or high chair?

We do not provide any baby equipment at any of our rentals. We often have guests ship specialty items prior to their arrival. Please let us know if you would be sending anything for us to hold prior to your arrival.

What do we bring?

Arrange for the following items that may be needed during your stay: ice for coolers and drinks, salt, pepper, sugar, while we provide starter paper towels, toilet paper, soap, shampoo and conditioner. All rooms/cottages are equipped with a coffee maker, while guests provide their own coffee. 6West Beach Cottages has Keurig Coffee Makers, while Sunset Inn has all drip coffee makers and would need ground coffee. We do provide coffee filters.

Beach chairs, umbrellas and beach towels are provided for all 6West guest and is included in the nightly rate. Sunset Inn & Cottages offers the Soak 'n Sun package, which includes a beach chair, umbrella, and beach towel for $10 per person for the entire stay.

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